CRM
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This course provides a comprehensive understanding of Customer Relationship Management (CRM) as a powerful tool for enhancing customer interactions, improving business operations, and driving organizational success. Designed for professionals across various industries, the course covers the fundamentals of CRM, including its types, benefits, and applications.
Participants will learn how to develop and implement CRM strategies, utilize popular CRM tools, analyze customer data, and optimize sales, marketing, and customer service processes. Through practical exercises, case studies, and real-world applications, this course equips learners with the skills to build lasting customer relationships and achieve business growth.
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Introduction to CRMCRM stands for Customer Relationship Management, which refers to the strategies, technologies, and practices that companies use to manage and analyze customer interactions throughout the customer lifecycle. The primary goal of CRM is to enhance customer satisfaction, loyalty, and retention by providing personalized and efficient service.
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The Goals of CRM
CRM focuses on several key goals that drive business success:
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Video Demo -
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Week One QuizThere are two quizzes here, and you need to score 80%
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